New Jobs At NBC Bank in Arusha, Mwanza and Mbeya

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. The Bank traces its origins to 1967 when the Tanzanian Government nationalised all financial institutions, including banks. In 1991, the banking industry was amended and six years later, in 1997, the institution then known as National Bank of Commerce, was split into three separate entities:

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In 2000, South African financial services group Absa Group Limited acquired a majority stake in NBC. The Government of Tanzania retained a 30% shareholding and the International Finance Corporation (IFC), a member of the World Bank Group, took up 15% shareholding in the bank. The new entity became known as NBC Limited.
JOB VACANCIES 
NBC Bank has announced 3 new positions to be filled by qualified candidates and are required to apply before 20th October 2020.

1. Relationship Manager Insurance- Mbeya Branch

Job Summary
The Relationship Manager –Insurance is responsible for assisting the Head of Insurance in insurance business development and overall business oversight. The role concentrates on driving sales and ensuring Insurance penetration in the allocated branch grows, increasing productivity and monitoring performance. This includes training, attending to complaints and queries, and customer service duties.
Job Description​
Accountability:  Business Direction

• Co-ordinate all Bancassurance activities conducted within the allocated zone
• Support all Bank departments on insurance matters
• Prepare management information as required
• Provides guidance and training to bank staff on insurance matters
• Manage end to end insurances process in the branches
• Comply with the insurance industry requirements as per the act or legislation

Budget accountability:

• Accountable for achieving annual income targets as cascaded from Head of Insurance
• Monitoring of progress towards achieving targets is done on a monthly basis.
• Active involvement and accountability for making purchase/ refund business decisions within set limits
• Establish relationships with key clients or business influencers in the local area

Accountability:  People Management

• Working with Head of Insurance to agree business direction and ways of conducting insurance business
• Dealing with  outlets ,operations centre  to ensure  full understanding of the insurance process & procedures
• Assist Head of Insurance in being main point of contact with all matters relating to insurance business in the branches
• Providing support and training  on insurance matters
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Assist the Head of Insurance in creating an empowering environment for branch managers & staff, encouraging individual ownership and initiative to drive Insurance.

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Accountability:  Risk Management

•  Ensure  all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act
• Ensuring staff dealing with insurance adequately trained
• Ensuring claims process is followed and adhered to by both staff and branches
• Visits to outlets to ensure correct adherence to processes and procedures
• Timely  communication of all changes relating to insurance activities or requirements
• Responsible for all audit matters on insurance in the branches

Accountability:  CUSTOMER SERVICE

• Provides support to outlets and other functions on insurance issues

• Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure  fast and efficient service to customers (both internal and external customers)

• Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Higher Diplomas - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)

CLICK HERE TO APPLY

  2. Relationship Manager Insurance- Arusha Branch

Job Summary
The Relationship Manager –Insurance is responsible for assisting the Head of Insurance in insurance business development and overall business oversight. The role concentrates on driving sales and ensuring Insurance penetration in the allocated branch grows, increasing productivity and monitoring performance. This includes training, attending to complaints and queries, and customer service duties.
Job Description​
Accountability:  Business Direction

• Co-ordinate all Bancassurance activities conducted within the allocated zone
• Support all Bank departments on insurance matters
• Prepare management information as required
• Provides guidance and training to bank staff on insurance matters
• Manage end to end insurances process in the branches
• Comply with the insurance industry requirements as per the act or legislation

Read Also: 
  NEW JOB OPPORTUNITIES (2,816+ POSTS)

Budget accountability:

• Accountable for achieving annual income targets as cascaded from Head of Insurance
• Monitoring of progress towards achieving targets is done on a monthly basis.
• Active involvement and accountability for making purchase/ refund business decisions within set limits
• Establish relationships with key clients or business influencers in the local area

Accountability:  People Management

• Working with Head of Insurance to agree business direction and ways of conducting insurance business
• Dealing with  outlets ,operations centre  to ensure  full understanding of the insurance process & procedures
• Assist Head of Insurance in being main point of contact with all matters relating to insurance business in the branches
• Providing support and training  on insurance matters
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Assist the Head of Insurance in creating an empowering environment for branch managers & staff, encouraging individual ownership and initiative to drive Insurance.

Read Also: 
  NEW JOB OPPORTUNITIES (2,816+ POSTS)

Accountability:  Risk Management

•  Ensure  all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act
• Ensuring staff dealing with insurance adequately trained
• Ensuring claims process is followed and adhered to by both staff and branches
• Visits to outlets to ensure correct adherence to processes and procedures
• Timely  communication of all changes relating to insurance activities or requirements
• Responsible for all audit matters on insurance in the branches

Accountability:  CUSTOMER SERVICE

• Provides support to outlets and other functions on insurance issues

• Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure  fast and efficient service to customers (both internal and external customers)

Qualifications

Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Higher Diplomas - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)

CLICK HERE TO APPLY 

 

3. Relationship Manager Insurance- Mwanza Branch

Job Summary
The Relationship Manager –Insurance is responsible for assisting the Head of Insurance in insurance business development and overall business oversight. The role concentrates on driving sales and ensuring Insurance penetration in the allocated branch grows, increasing productivity and monitoring performance. This includes training, attending to complaints and queries, and customer service duties.

Read Also: 
  NEW JOB OPPORTUNITIES (2,816+ POSTS)

Job Description​
Accountability:  Business Direction

• Co-ordinate all Bancassurance activities conducted within the allocated zone
• Support all Bank departments on insurance matters
• Prepare management information as required
• Provides guidance and training to bank staff on insurance matters
• Manage end to end insurances process in the branches
• Comply with the insurance industry requirements as per the act or legislation

Budget accountability:

• Accountable for achieving annual income targets as cascaded from Head of Insurance
• Monitoring of progress towards achieving targets is done on a monthly basis.
• Active involvement and accountability for making purchase/ refund business decisions within set limits
• Establish relationships with key clients or business influencers in the local area

Accountability:  People Management

• Working with Head of Insurance to agree business direction and ways of conducting insurance business
• Dealing with  outlets ,operations centre  to ensure  full understanding of the insurance process & procedures
• Assist Head of Insurance in being main point of contact with all matters relating to insurance business in the branches
• Providing support and training  on insurance matters
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Assist the Head of Insurance in creating an empowering environment for branch managers & staff, encouraging individual ownership and initiative to drive Insurance.

Accountability:  Risk Management

•  Ensure  all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act
• Ensuring staff dealing with insurance adequately trained
• Ensuring claims process is followed and adhered to by both staff and branches
• Visits to outlets to ensure correct adherence to processes and procedures
• Timely  communication of all changes relating to insurance activities or requirements
• Responsible for all audit matters on insurance in the branches

Read Also: 
  NEW JOB OPPORTUNITIES (2,816+ POSTS)

Accountability:  CUSTOMER SERVICE

• Provides support to outlets and other functions on insurance issues
• Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure  fast and efficient service to customers (both internal and external customers)

Qualifications

• Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Higher Diplomas - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)

CLICK HERE TO APPLY 

 

Position: Head of Enterprise Operations and Service Delivery
Location: Absa House - ABT
Type: Full time 
Job ID: R-15911008

Overview
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services

Job Summary
The Head of Enterprise Operations directs all duties and functions of departments under the role. Plans and accomplishes business objectives in line with overall bank’s strategy. Being a Head of Enterprise Operations, establishes standards for work-related policies and procedures as per Enterprise Management Framework (EMRF).
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Job Description​
Job Description
This role incorporates all aspects of contact with the Bank’s customers through Customer Services, Service Quality, Cash management and Managing and Overseeing the centralised back office function, which includes:

• Trade Finance Operations which is In-country - Middle Office Markets and Treasury PTS Operations Accountable and Owns FATCA process in-country e2e. Commercial Operations which includes
• Payments Operations – TAX payments, RTGS payments, TRO/TRI Payments
• TACH Operations – Clearing, EFTs, Salaries processing, Bulk payments, Fees Collections
• On-boarding Operations (Accounts, Loans, Maintenance, Merchants)

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Cards Operations – DD files and Settlements with Schemes including ATMs settlements Managing the ELVIS operations which includes Falcon Operations, Reconciliations, Payments and Customers Screening, Payments Sanctions Screening Cash Distribution Centre including CIT services to and from branches Managing Outsourcing relationships for ABT which are:

• Records Management with TOP Archive the Depositing and Retrieval process.
• BSSA – Credit Cards Operations
• BSSA – Credit cards call centre
• BSSA – Trade Operations
• Offsite ATMs replacement – Security Group
• Project to Outsource – CDC.

Managing BI customer on-boarding and token initiation. Managing AIR Customers on-boarding process All other operations related to Internal accounts postings, Garnish orders by Courts, any requests related to Legal and Law authorities i.e Police, PCCB, Court, Financial Crime Unit etc. All MIs and Decks related to Operations including KPIs, KRIs and Dashboards.

• The Head of Enterprise Operations and Service delivery is responsible for all daily operations activities in the bank. The person oversees various bank operations and ensures all transactions run smoothly. The person also concentrates on improving the bank customer service record and intervening when problems arise. The Head of Enterprise Operations is Key Risk Owner of all Payments Operations in the bank from Branches, Digital Channels, Internal accounts transactions as well as ATMs transactions.

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This role aims to be the SUCCESSOR of Chief Operating Officer hence needs to have understanding of all functions under COO.

Education
Bachelors Degree and Professional Qualifications: Operations Management (Required)
Deadline: 13th October, 2020.

CLICK HERE TO APPLY!