Employment Opportunity at CRDB Bank Plc Tanzania

CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.

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Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.

Career Opportunities: Change Management Specialist (1 year Contract) (224)
Req Id 224
Posted 09/09/2020 
Job Summary
The overall purpose of the role is to help individuals affected by project related changes to make successful personal transitions resulting in adoption and realization of change. The incumbent is expected to drive full adoption of project deliverables and coordinate efforts to overcome change resistance.

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Key responsibilities:

  • Undertakes the project change impact assessment encompassing people, process and systems
  • Use the outcome of change impact assessment to develop a strategy and plan to support adoption of the changes required by a project.
  • Leads and coordinates efforts to overcome change resistance
  • Drives full adoption of project outputs and deliverables
  • Supervise the work of change managers seconded to various projects
  • Responsible for execution, monitoring and controlling of the change management strategy and plan
  • Support the design, development, delivery and management of project communications
  • Support the design and delivery of training programs
  • Focus on project changes pertaining to business processes, systems and technology, job roles and organization structure
  • Drive focus on the desired outcomes and benefits of changes
  • Identify and manage anticipated resistance
  • Consult and coach project teams on change management
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support and engage top management and senior leaders on change management
  • Support organizational design and definition of roles and responsibilities
  • Integrate change management activities into the project baseline
  • Evaluate and ensure user readiness
  • Ensures effective stakeholder engagement in conjunction with the Project Manager
  • Track and report issues related to change management
  • Define and measure change management success metrics and monitor change progress
  • Support change management at the organizational level
  • Leads the change management work stream in designated projects and where necessary effectively delegates the role to other change managers
  • Plans and oversees a seamless transition from project to operations phase
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Experience, Knowledge and Skills Requirements
  • Bachelor Degree in Human Resources, Business Administration, Project Management or any other related field.
  • Change Management or Lean Six Sigma Certification.
  • Minimum of 6 years of experience related to Projects Management or successful delivery of change management work in the disciplines of change management methodology, global communication planning, user training, organizational readiness, and/or user adoption with mid to large-scale enterprise organizations.
  • A solid understanding of how people go through a change and change process.
  • Experience and knowledge of change management principles, methodologies and tools.
  • Exceptional communication skills, both written and verbal.
  • Ability to clearly articulate messages to a variety of audiences.
  • Ability to establish and maintain strong relationships.
  • Ability to influence others and move toward a common vision or goal.
  • Flexible and adaptable; able to work in ambiguous situations.
  • Resilient and tenacious with a propensity to persevere.
  • Forward looking with a holistic approach.
  • Problem solving and root cause identification skills.
  • Able to work effectively at all levels in an organization.
  • Must be a team player and able to work collaboratively with and through others.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Familiarity with project management approaches, tools and phases of the project lifecycle.

Project Manager

Job Summary
Overall purpose of the role is to manage IT projects across various functional domains. Project Manager will be responsible for planning, coordination, managing, monitoring and controlling of the various activities during the implementation and deployment  phases
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Key responsibilities:
Overall Project Management
  • Serve diligently as chairperson of the project working committee and secretary of the project steering committee.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
  • Liaise with project stakeholders on an on-going basis.
  • Set and continually manage project expectations with team members and other stakeholders.
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Manage project risks, issues, dependencies and assumptions by ensuring proper recording, assignment, ownership and timely escalation to the appropriate level of management where
  • Monitor progress of the various project plans and institute corrective measures in the event of any deviations.
  • Manage changes to project scope, budget, timelines and acceptance criteria in line with the agreed changed control process.
  • Manage the performance of third party vendors and contractors.
  • Control the project budget and provide regular reports on project financials.
  • Review the project charter and business case and improve them where necessary.
  • Establish the requisite resource requirements for the project and motivate for their allocation.
  • Establish relevant governance structures.
  • Develop the key project management plans namely integration management, scope management, cost management, quality management, resource management, communication management, risk management, procurement management, schedule baseline, stakeholder engagement, and benefit realization plans.
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Solution Design
  • Recommend the appropriate architectural style to meet the To-Be business processes and system requirements.
  • Coordinate the design of the system architecture, including security architecture and integration architecture.
Gap Analysis
  • Coordinate the review of the established future state (To-Be business process definitions and maps, system requirements) and improve them where necessary.
  • Coordinate the analysis to identify the difference between future (to-be) state and the selected software solution and identify ways to resolve these differences
  • Coordinate the solution to determine the appropriate customization or refinements to suite the future state
  • Coordinate the activities to define and estimate interface, data conversion and coexistence efforts
Detailed Design
  • Coordinate a detailed design of the future solution that is needed for the subsequent Build and Test stage of the project. This should include expanding the initial blueprint and preparations of the following artefacts:
  • detailed business design including renationalized product and business processes;
  • detailed system design for customization and configuration of the selected solution; and
the detailed integration design for the interfaces, data conversion and coexistence components.
Build and Test
  • Coordinate customization and configuration of the selected solution.
  • Coordinate the customization and configuration of the interface, data conversion.
  • Coordinate preparation for the training program, operational manual, training materials and train-the-trainer programmes.
  • Coordinate preparation and execution of system integration testing, operations testing and business solution testing.
  • Recruitment of the Test Manager.
  • Development of the test strategy and plan in conjunction with the Test Manager.
  • Coordinate development of test cases and scenarios.
  • Assemble and facilitate training of the testing team.
  • Organize for availability of relevant testing resources e.g. testing environment, facilities etc.
  • Responsible for planning and management of all logistics associated with acceptance testing.
  • Oversee execution of system integration, functional and non-functional testing
  • Recommend the deployment approach (i.e. Big Bang or Phased Approach).
  • Planning and preparation of deployment and migration workshops.
  • Plan and supervise several iterations of mock deployment and migration.
  • Preparation of the go-live plan.
  • Preparation of detailed cutover plans including fallback plans for all systems under the migration scope.
  • Coordination and facilitation of the various deployment and migration workshops.
  • To secure management and Project Steering Committee approval for go-live including preparation and presentation of the Go/No-Go decision paper.
  • To coordinate and oversee the actual deployment and migration including physical transportation of in-scope systems to the new data centre.
  • To organize all the necessary logistics (insurance, transport, packaging, security etc.) for physical migration of servers.
Post Deployment Support and Capacity Building
  • Oversee the design and embedment of effective post deployment maintenance and support model and its dissemination to those responsible for subsequent operation and maintenance of the system and environment.
  • Facilitate development of a new maintenance and support structure in line with the support requirements of the new system and environment
  • Develop and implement relevant recruitment, training and upskilling plans.
  • Provide for Post Deployment handholding support by various vendors.
  • Coordinate review and execution/sign-off of relevant Service Level Agreements (SLA).
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Project Closure
  • Facilitate project closure workshops and ensure lessons learned are identified and recorded.
  • Produce a project closure report and secure its approval from relevant project executives.
People Management Functions
  • Manage the performance of subordinate staff and develop and implement training and development plans to ensure their performance is aligned with business goals and objectives.
  • Build a performance-driven team by setting SMART objectives, constantly reviewing the department and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
  • Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the unit.
Experience, Knowledge and Skills Requirements
  • Bachelor degree in ICT or related fields with minimum experience of 5 years in IT Project Management.
  • Successful delivery of at least 3 peripheral projects.
  • Strong Vendor/Outsourcing Management experience.
  • Certification in one of the following recognized project management methodologies or its equivalent e.g. PRINCE2, PMI-ACP, PMP, SCRUM etc.
  • Advanced understanding of banking operations and information systems
  • Experience of working both independently and in a team-oriented, collaborative environment is essential.
  • Can conform to shifting priorities, demands and timelines. Strong analytical and problem-solving capabilities.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Ability to elicit cooperation from a wide variety of sources, including top management, clients, and other departments.
  • Ability to diffuse tension among project team, should it arise.
  • Ability to bring projects to successful completion through political sensitivity.
  • Strong interpersonal skills, customer centric and agile mind-set.
  • Must be able to quickly learn, understand, and apply new technologies.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

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