Airtel Tanzania PLC is looking for a suitable candidate for the Data and CLM Manager Position .The
incumbent will be responsible for planning and achieving the targeted
revenue from the prepaid product categories for Voice and Non-Voice
while also
ensuring implementation of customized programs to create stickiness
of the existing base , resulting in reduced customer churn & higher
usage.
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Key deliverables;1. Drive Data Hygiene
- Ensure UnR programs are in place to drive data penetration
- Develop programs to drive data users through the open market device selling outlets
- Develop Data Commando Program for universities
- Drive smartphone penetration through retail, franchise and open market
- Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA,commando and Retail ) are fully aligned to the data initiatives being
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3. Drive innovation
- Have 1 innovation a quarter
- Drive Data VAS – selling a purpose to use data, not only the MB itself
- Make sure product awareness is driven on the ground through Brand and Sales
- As few as possible calls to the call center and on social
- Develop programs to drive gifting and promote word-by-mouth
6.To create customer base stickiness and hence reduce churn
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Qualifications and Experience;
- Bachelor Degree in Computer science or any other related filed
- MBA in Marketing
- Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
- 5+ years minimum working experience in telecommunications Industry in VAS
- Experience on delivering multiple complex projects
- MS office proficiency
- Confident
- Assertive
- Results oriented
CLICK HERE TO APPLY
