New Vacancies at Airtel Tanzania Plc

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Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 335 million customers across its operations at the end of August 2015. To know more please visit, www.airtel.com

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Position: Data and Customer Life Management - Manager
 Dar es Salaam, Tanzania
Airtel Tanzania PLC is looking for a suitable  candidate  for the Data and CLM Manager Position .The incumbent will be responsible for planning and achieving the targeted revenue from the prepaid product categories for Voice and Non-Voice while also
ensuring implementation of customized programs to create stickiness of the existing base , resulting in reduced customer churn & higher usage.
Key deliverables;
1. Drive Data Hygiene
  •  Ensure UnR programs are in place to drive data penetration
  • Develop programs to drive data users through the open market device selling outlets
  • Develop Data Commando Program for universities
  • Drive smartphone penetration through retail, franchise and open market
2 .Working with internal and external customers to drive end to end flawless implementation and execution 
  • Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA,commando and Retail ) are fully aligned to the data initiatives being
3. Drive innovation
  • Have 1 innovation a quarter
  • Drive Data VAS – selling a purpose to use data, not only the MB itself
4. Grow Data NPS 
  •   Make sure product awareness is driven on the ground through Brand and Sales
  •   As few as possible calls to the call center and on social
  •   Develop programs to drive gifting and promote word-by-mouth
5. Achieve the desired revenue from the base by designing and developing customizedprograms 
6.To create customer base stickiness and hence reduce churn
Qualifications and Experience;
  • Bachelor Degree in Computer science or any other related filed
  • MBA in Marketing
  • Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
  • 5+ years minimum working experience in telecommunications Industry 
  • Experience on delivering multiple complex projects  
  • MS office proficiency
  • Confident
  • Assertive
  • Results oriented 
Deadline for receiving applications is  19th Mar 2020.