Job Opportunities at Four Seasons Safari - Serenget



Assistant Manager

This position is for a local Tanzanian, If you are not Tanzanian we can not consider your application.
The Ideal candidate should have luxury hotel / lode experience and previous management experience.

Oversees the Front Desk operations and acts as the Front Office Manager and manager on duty in the Lodge when senior managers are not available.  Directs staff that performs the following duties and will also perform these duties on own:  welcomes and registers Lodge guests, explaining the accommodations and establishing credit or method of payment.  Checks guest out of the Lodge, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

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Manages the staff at the Front Desk.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and F&B departments. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed.  Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well being of Lodge guests and employees when senior managers are not available. Responds swiftly and effectively in any Lodge emergency or safety situation.
Resolves guest  complaints from all areas of the Lodge, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with Lodge services, hours of operations, key Lodge personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone

Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.
Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
Dresses in issued uniform and ensure a neat, clean and tidy appearance at all times. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook. Works harmoniously and professionally with co-workers and supervisors.
Accepts reservations, changes and cancellations in the absence of Reservations Agents and oversees the Reservations in the absence of Revenue/Reservations Manager.  Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Ensures all Paper work  regarding Tanapa cards are maintained accurately and checked on a daily basis.
Ensure Card Balances are accurate. Ensure daily report Netma is accurate and sent on time. Ensures GA report is accurate  with all guest preferences/ Glitches noted Ensures all Team members update guest profile in Golden and ensure maximum details of guests are captured in Golden including guest pictures Ensure Chat desk is manned and all chat conversations are accurate , timely and appropriate Ensures all Safety and Security procedures of the Lodge are followed including checking of various security features installed at the Lodge Oversees the Transportation needs of the lodge including assigning the vehicles for lodge staff and guest pick up. Ensure all vehicles are set as per standard prior to driving the guests. Conducts briefing for all staff once or twice a day depending on the shift. Also Conducts briefing for the Drivers on a daily basis , once transportation plan for the next day is completed


Position: Assistant Director Of Finance
This is a remote live in location and ideal applicant must be comfortable with remote living. This is a single assignment opportunity however there is a chance for R&R Leave every 11 weeks.
Must have worked abroad in a remote location before and have 3-5 years management experience in the luxury hotel industry. We will not be able to consider those without hospitality experience.

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For Work Permit application the candidate must sit NBAA exams here in Tanzania so must already have proof that he/she is a registered member of an accountancy professional institute/ Board recognized by International Federations of Accountants (IFAC).
A Letter of good standing from the Institute of Chartered Accounts and Practical Experience Log Book (At least 3 years post qualifying experience).
Unfortunately due to Tanzanian Work Permit restrictions we can not consider applicants from the following countries ;
Afghanistan, Azerbaijan, Bangladesh, Chad, Djibouti, Ethiopia, Eritrea, Equatorial Guinea, Nigeria, Pakistan, Kazakhstan Republic, Kyigten Republic, Lebanon, Mali, Mauritania, Niger, Palestine, Senegal, Iraq, Iran, Somalia, Sri Lanka, Somali land, Sierra Leone, Tajikistan, Turkmenistan, Uzbekistan, Syria, Yemen and Stateless persons or persons with refugee status.
Job Duties;
  • To assist the Director of Finance in the administration of all financial aspects of the Lodge and Saba Saba remote office operations.
  • To ensure that all local and corporate policies and procedures are observed, and to supervise the day-to-day operation of the Accounting office.
  • Continuously deliver the highest level of product with respect to financial reporting and analysis, internal control compliance and business management. Ensure this is done with both integrity and accuracy.
  • Ensure that bank accounts are opened in consultation with owners with a bank of strong financial standing and if local rating services are available, they should be utilized for verification of financial strength.
  • Ensure all cheques are signed only by authorized parties and that positive pay and positive payee is in place on all bank accounts (where available) and that source documents are approved by one member of Group B.
  • Ensure the preparation of a comprehensive monthly report of the entire financial results of the hotel in established corporate formats and in accordance with generally accepted accounting principles. E
  • ffectively advocate Finance Department programs and policies to Planning Committee, Department Heads and employee groups. Monitor the status of Accounts Receivable aging and billing collections to achieve company standards.
  • Maintain files on all contracts, leases and agreements and ensure compliance with their requirements; ensure proper authorization has been obtained for all hotel specific contracts (including Engineering), leases and other agreements and competitive bids are on file where applicable and reviewed prior to execution of contract.
  • As applicable, ensure compliance with all loan covenants and the balance of long-term debt is accurate and agrees to all supporting documentation and verified when payments are made.
  • As appropriate, based on the hotel's accounting on behalf of owners, interest accruals on long-term debt may be recorded on the hotel's books; the Director of Finance should ensure accuracy of the unpaid balance and applicable interest rate, and accrue the expense to the Interest
  • Expense line item and record the corresponding liability in the Accrued Interest liability account.
  • Ensure that monthly reconciliations for all balance sheet accounts are prepared and signed off on in accordance with policy.
  • Review and sign off on all bank reconciliations monthly, paying special attention to reconciling items.
  • Continuously strive for improvement of processes and efficiency.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Position: Groups Coordinator (Tanzanian National)
Job ID: REQ10194904
Location: Serengeti
Type: Full Time
The Reservations Group Coordinator acts as a liaison between Reservations, Conference Sales, Conference & Catering Services, Finance, Operations’ teams and the Meeting Planner/Contact.
It is their responsibility to book, modify and cancel all group blocks. They will input rooming lists, set up billing and make all necessary changes on Opera. They prepare the group for arrival and maintain historical information. They will prepare group resumes, BEOs etc and distribute to the concerned departments. They will drive precon and exit meetings where needed.
Coordinate all group reservations (10 Rooms +)’ once confirmed by the Sales Teams. Create new Booking Codes and modify existing Booking Codes to include cancellations, date changes, block changes, rate changes and billing changes Maintain blocks based on historical information and pick up reports Monitor "trace" date on all groups Input rooming lists accurately Review rooming lists prior to arrival for special requests, spelling, duplicate profiles and billing instructions Ensure all VIP's and Special Attention's are noted in the profile and Golden updated. Attend Group Pipeline Meeting / Resume Meetings / Pre Con Meeting. Prepare and communicate Group Resume/Group Action Plans in the Group pre con meetings. Enter the pick up on Golden Sales & Catering once the group checks out (until it is intergrated with Opera) Calculate Attrition charges within 3 days of group departure. Liaise with all appropriate departments regarding group needs. Answer general inquiries typical of a reservations’ environment in a friendly, timely and professional manner. Answer all incoming calls and return all messages in a timely manner. Required to be the main contact person in the Lodge for FAM trips. Prepare itineraries for all FAM trips and communicate the same to all departments via email. Attend Weekly arrivals and Daily power meetings as required. Be the main contact at the Lodge for all wedding package inquiries. Coordinate with all departments in ensuring the wedding ceremony is carried out at the Lodge. Required to focus on providing outstanding service. Complete reservation transactions from start to finish in the computer system. Conduct Site Inspections for possible group leads and accounts from all segments at the property level Respond properly in any hotel emergency or safety situation. Take reasonable care to perform duties as instructed and to prevent injuries to self and others. Report any safety maintenance of equipment. Identify and report hazards. Follow all the Hotel Policies and Procedures